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Frequently Asked Questions
The drip, decoded. Everything you want to know about our jewels, our process, and how we get sparkle to your door.
General
What is Stacked&Co?
Stacked&Co is a jewelry label crafting sensual, everyday luxury.
Where is Stacked&Co based?
We're proudly rooted in South Africa, kissed by the Cape Town sun.
What makes your jewelry different?
Our pieces are made for moments, worn-in, not just worn. Ethically crafted, luxuriously light, and endlessly stackable.
Who is your jewelry for?
For the Modern Muse, she's minimalist with a twist, romantic about rituals.
Is Stacked&Co sustainable?
Yes. We choose lab-grown diamonds, small-batch production, and low-waste packaging.
Product Details
What materials do you use?
We work with solid gold (9kt, 14kt, 18kt), platinum, and lab-grown diamonds.
What are lab-grown diamonds?
They're real diamonds grown above ground with the same sparkle and structure.
Do your rings tarnish?
Never. Our metals are solid and meant to last through seasons.
Can I wear your jewelry every day?
Absolutely. Our pieces are designed for daily rituals.
Is your jewelry hypoallergenic?
Yes. We use skin-loving materials only, no nickel.
Orders & Customization
Can I customize a ring?
Yes. Stone size, cut, metal, setting. We'll guide you.
Do you offer engraving?
Yes. A date, a name, a whisper of meaning, engraved into gold.
How do I know my ring size?
We'll send you a printable size guide. See our ring size guide for the full fit lowdown.
Can I book a consultation?
Yes. Virtual or in person. Book an appointment and we'll take it from there.
What if I need to change my order?
Send us a note within 24 hours. We'll do our best.
Shipping & Returns
Do you ship internationally?
Yes, from Cape Town to Copenhagen, we ship globally.
How long does shipping take?
Custom rings take 10-15 business days. Ready-to-wear ships in 2-4.
Do you offer express shipping?
We do. For moments that can't wait.
What's your return policy?
You can return unworn ready-to-ship pieces within 14 days of receipt. Custom, resized, and engraved orders are final.
My ring doesn't fit. What now?
We offer one free resize on engagement rings.
Brand & Vibe
Where do you shoot your imagery?
Mostly at golden hour. Sometimes on linen sheets.
Can I feature your pieces in my shoot?
We'd love to collaborate. Email us with your vision.
Who designs your jewelry?
Every piece is designed in-house.
What inspires your collections?
Sunlight on a breakfast table. Hands stacking rings while scooping gelato.
Do you restock sold-out pieces?
Sometimes. But most of our drops are small-batch.
Care & Support
How do I care for my jewelry?
Warm water, mild soap, soft cloth. Or just wear it.
Do you offer repairs?
Yes. We stand by our sparkle. Email us.
Do you offer gift wrapping?
Always. Think velvet pouches, handwritten notes.
Do you sell gift cards?
Yes, for birthdays, engagements, or just because. Gift cards are coming to the new store soon. WhatsApp us in the meantime and we'll sort you out.
How do I contact you?
Email us anytime or slide into our Instagram DMs.
Still curious? WhatsApp us or get in touch. We love a good question.