Terms and Conditions
These terms govern your use of the Stacked&Co. online store and every purchase you make from it. By placing an order you accept them.
Our pieces
Stacked&Co. sells fine jewellery: lab-grown diamond engagement rings, stackable rings, bands, bracelets, necklaces and earrings in solid gold (9ct and 18ct), platinum and silver. Every piece is crafted in Cape Town.
Made to order and shipping
Ready-to-wear pieces ship within 2-4 business days. Made-to-order pieces take up to 21 days to craft before shipping. Shipping is free across South Africa and every parcel is tracked.
Returns and resizes
Unworn ready-to-ship pieces can be returned within 7 days of delivery for a refund or exchange. Custom and made-to-order pieces are final sale.
Engagement rings include one free resize. After that, resizes are quoted at cost.
Warranty
Every Stacked&Co. piece carries a lifetime craftsmanship warranty. If a defect in materials or workmanship appears under normal wear, we will repair or replace the piece. The warranty does not cover loss, theft, or damage from misuse or third-party alterations.
Pricing and payment
All prices are in South African Rand and include VAT. Payment is taken in full at checkout through our payment provider. A tax invoice is issued for every order and is available in your account.
Contact
Questions about purchases, refunds, or shipping go to support@stackedandco.com or WhatsApp +27 60 937 0425. Our Cape Town showroom is open by appointment only.